Friday, July 23, 2010 - Sample Downloads

Just when you think that everything is going along great at the shop, I get up in the morning to find frantic emails saying that the Sample Designs were not working and that they couldn't be downloaded.

I almost had a heart attack I tell you.  I had worked so hard, and had seen them being downloaded by so many people.  What happened?  I mean, I go to get a couple hours sleep, only to wish that I had the coffee hooked up to an IV drip going straight into the blood stream.

So, I start the process of tech support to see if I can determine the issue.  I verify the files still exist, and that the permissions are correct on them.  I test, and BAM...403 error.  I am FORBIDDEN from getting my own samples.  What's a girl to do?

Of course I try the interactive technical support chat and get someone that can 'type' English, although I am sure that if I had been on the phone with him I would not have been able to understand a single word.  After an hour or so trying to get the support person to TRY to download the samples, he tries.  Lordie Lordie Lordie...  Can I please have my wisdom teeth removed while my contractions are coming 30 seconds apart please?

I had to finally open a email ticket, which usually means file 13... if you know what I mean.  I wasn't about to  let my business suffer at the hands of someone that still can't wipe their nose.    After another hour, I had pinpointed the issue and was putting into steps the resolution to the problem.  Needless to say, not 15 minutes AFTER I fixed my own issue, I receive the email saying that they do not experience the problem.  I replied that I had fixed the issue myself and proceeded to let them know what it was should another client of theirs experience the same issue.  I'm sure my return email probably ended up in someone's automatic wastebasket.  Oh well...

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